Contact Management Tools
- 5.5 KB
Tray Icon shows alarm status, tray icon menu accesses many features. Pop-up alarms, group snooze; SINGLE-CLICK search/sort, numerous fields; search engine shows matches as you type; QBE (Query By Example); unlimited databases; year at a glance calendar display (any year); phone dialer; report writer (wizard saves report templates); statistical, financial, & chronological calculators with printable/saveable tapes; flexible Import/Export; menu-driven backup.
- 15.5 KB
A technical call, ticket, issue, problem tracking system for the customer call center, help desk, user support center, or any shop where technical issues are tracked, managed, and reported. Features include dynamic definition of fields to track, hot lists, graphs, automatic paging, an e-mail interface, reports, and query for searching within issue history. There is no limit to the number or type of data fields that can be tracked or graphed.